Delivery Policy

Welcome to MobileLogHomes.com, the presentation website of Ritsu, the mobile log homes and log cabins manufacturer from Estonia. This Delivery Policy outlines the processes and terms for delivering our products to both retail and B2B customers.

Delivery for Retail Customers

For retail customers, all products are delivered using hi-ab equipped vehicles to ensure safe and efficient unloading at the delivery site. This service provides convenience and minimizes the need for additional equipment or resources on your end.

Delivery Process:

  1. Once your order is confirmed, our team will arrange for delivery directly to your specified location.
  2. Our hi-ab equipped vehicles will unload the product at the designated area, provided that the location is accessible and suitable for such operations.
  3. Retail deliveries typically originate from Estonia and are carried out by our logistics partners, ensuring timely and secure transportation.

Delivery for B2B Customers

We offer flexible delivery options for B2B customers to accommodate different business needs.

Delivery Options:

  1. Direct-to-Customer Delivery
    • Products can be delivered directly to your end customers using hi-ab equipped vehicles for on-site unloading.
  2. Warehouse Delivery
    • We deliver products to your warehouse using curtain-side vehicles. This option is ideal for businesses managing their own logistics for onward distribution.

International Transport:

  • All products are transported directly from Estonia to the UK using curtain-side vehicles, ensuring safe and efficient transit.
  • Upon arrival in the UK, products are transferred to a local haulage company for final mile delivery.
  • The last mile delivery is handled by British transporters to ensure timely and localized service.

Delivery Timeframes

Delivery timeframes vary depending on the destination and the nature of the order. Estimated delivery times will be provided during the order confirmation process. Please note that unforeseen circumstances, such as weather or traffic conditions, may impact delivery schedules.

Delivery Charges

Delivery charges depend on the size and weight of the products, as well as the delivery location. All applicable charges will be detailed during the order process. For B2B customers, customized delivery arrangements may involve additional costs.

Important Information

  1. Customers are responsible for ensuring the delivery location is accessible and suitable for hi-ab or curtain-side vehicle operations.
  2. Any additional costs arising from failed deliveries due to inaccessible sites or incorrect information provided by the customer will be the responsibility of the customer.
  3. Please inspect the delivered products upon arrival and report any damages or issues immediately.

Contact Us

For any questions or concerns about your delivery, please contact us:

Thank you for choosing Ritsu’s high-quality mobile log homes and log cabins. We are committed to delivering your products safely and efficiently.